Terms of Service

You must be at least 18 years old and legally able to enter into a contract. The Service is intended for business and professional use. You may use it only in compliance with applicable law and only if you are not barred from receiving the Service under applicable sanctions or export-control laws.

The Service is operated from the United States and may be accessed from many countries. Access from a location does not mean the Service is offered or legally available in every location. You are responsible for complying with local laws that apply to your use. We may limit or suspend availability in a country or region when reasonably necessary to comply with law, sanctions, export controls, security requirements, or service-provider restrictions.

ProofRows is a document-processing workspace that helps bookkeepers, accountants, tax professionals, and businesses extract, review, edit, and export transaction data from bank statements and related financial documents. Available features may include OCR for scanned documents, confidence indicators, validation checks, client workspaces, receipts, API access, and exports for accounting software.

We may add, modify, or discontinue features as the Service evolves. If a change materially reduces the core functionality of a paid plan, we will provide reasonable advance notice when practicable. Any service levels, support commitments, or special terms apply only if they appear in a written order or agreement signed by us.

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials, API keys, connected accounts, and devices, and for all activity carried out through your account. You may not share an individual account with another person or allow access beyond the limits of your plan.

Notify us promptly at legal@proofrows.com if you suspect unauthorized access or a security incident involving your account. We may require reasonable verification before restoring access or acting on an account request.

“Customer Data” means the documents, records, account information, instructions, edits, and other content that you or your authorized users submit to the Service, together with outputs generated specifically from that content. As between you and ProofRows, you retain all rights in Customer Data.

You grant us a limited, non-exclusive, worldwide license to host, copy, transmit, and process Customer Data only as needed to provide, secure, maintain, and support the Service; prevent fraud or abuse; and comply with law. This license ends when the data is deleted from our systems, subject to limited legal or backup-retention obligations. We do not sell Customer Data or use it to train AI models.

You represent that you have all rights, permissions, notices, and lawful bases needed for us to process Customer Data on your behalf. Our Privacy Policy explains our data practices. Where ProofRows processes personal data on behalf of a business customer, our Data Processing Addendum applies.

ProofRows uses automated extraction, OCR, validation rules, and, in some workflows, machine-learning systems. Outputs may be incomplete, inaccurate, duplicated, or incorrectly classified. Confidence indicators and validation checks reduce risk; they do not guarantee accuracy.

You must review and verify every output against the source document before relying on it, posting it to a ledger, filing a return, completing an audit, or making a financial decision. You remain responsible for your books, records, filings, professional judgments, and work delivered to clients. The Service is not a bank, accounting firm, auditor, fiduciary, or provider of legal, tax, investment, or accounting advice.

You must comply with our Acceptable Use Policy, which is incorporated into these Terms. Among other things, you may not upload data you are not authorized to process; violate law or third-party rights; interfere with the Service; bypass access controls or usage limits; introduce malicious code; reverse engineer the Service except where law expressly permits it; or use the Service to develop a competing product through scraping, systematic extraction, or unauthorized benchmarking.

A new account currently receives a no-card free trial of up to 14 days and up to 150 statement pages. The trial ends when either limit is reached. It does not automatically convert to a paid subscription, and we will not charge you unless you affirmatively choose a paid plan and provide a payment method at checkout.

If you purchase a paid subscription, the price, billing interval, included usage, and any additional terms shown at checkout or in an order form become part of these Terms. Unless stated otherwise, subscriptions are billed monthly in advance and renew for successive monthly periods until canceled. You authorize ProofRows and our payment processor to charge the payment method on file for fees and applicable taxes.

You may manage or cancel a paid subscription through Settings → Billing. Cancellation stops future renewals and takes effect at the end of the current paid billing period; you retain access until then. Fees already paid are non-refundable and unused usage does not roll over unless checkout or an order form says otherwise, except where applicable law requires a refund. Account deletion does not by itself reverse charges already incurred.

We may change plan prices by giving affected subscribers at least 30 days’ advance notice. A price change applies no earlier than the next renewal after the notice period. If you do not agree, you may cancel before the new price takes effect.

The Service relies on third-party infrastructure and may let you connect or export to third-party products. Your use of a third-party product is governed by that provider’s terms and privacy practices. We are not responsible for third-party products, for changes they make, or for data after you direct us to send it to them. Our current categories of service providers are described in the Privacy Policy.

We and our licensors own the Service, including its software, workflows, designs, documentation, models, and other technology, together with all related intellectual property rights. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service during your account term; they do not transfer ownership of the Service or our technology.

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation to you. We will not identify you publicly as the source without permission.

We treat Customer Data as confidential and use administrative, technical, and organizational safeguards designed to protect it. Our Security page describes current controls. No online service can guarantee absolute security, and you are responsible for using the available security features and for maintaining appropriate backups of records you must retain.

We may access Customer Data only to provide or secure the Service, respond to a support request you initiate, investigate suspected abuse, or comply with law. If law permits, we will notify you before disclosing Customer Data in response to a government demand.

You may stop using the Service at any time and may delete your account from Settings → Danger zone. If you have a paid subscription, cancel it through the billing portal before deleting the account to prevent a future renewal.

We may suspend or restrict access immediately if reasonably necessary to protect the Service, Customer Data, or other users; prevent fraud or illegal activity; comply with law; address non-payment; or respond to a material breach of these Terms. When the issue can be cured, we will normally give notice and a reasonable opportunity to do so. We may terminate an inactive free account or discontinue the Service on reasonable notice.

On termination, your right to use the Service ends. You should export data you need before closing your account. Data deletion and retention are governed by the Privacy Policy. Sections that by their nature should survive termination—including payment obligations, ownership, disclaimers, limitations of liability, indemnification, and dispute terms—will survive.

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” ProofRows disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Service will meet every regulatory, professional, archival, or client requirement that applies to you.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent permitted by law, and any non-waivable rights remain unaffected.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, business opportunities, or data, even if advised that such damages were possible.

ProofRows’ total liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) US $100 or (b) the fees you paid to ProofRows for the Service during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited, including liability for fraud, willful misconduct, or gross negligence.

You will defend, indemnify, and hold harmless ProofRows and its personnel from third-party claims, damages, losses, and reasonable legal fees arising from Customer Data, your unlawful or unauthorized use of the Service, or your material breach of these Terms. We will give prompt notice of a claim, allow you to control the defense and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes an obligation on ProofRows without our written consent.

Before filing a claim, each party agrees to try in good faith to resolve the dispute by giving the other a written description of the issue and allowing 30 days for a response. Notices to ProofRows must be sent to legal@proofrows.com.

These Terms are governed by applicable United States federal law and, where applicable, the laws of the U.S. state in which ProofRows is organized or principally operates, without regard to conflict-of-laws rules. A dispute may be brought in a court with lawful jurisdiction over ProofRows and the dispute. Either party may seek urgent injunctive relief in any court with jurisdiction to protect security, confidential information, or intellectual property. Nothing in these Terms limits non-waivable rights, remedies, or protections available to you under the law where you live.

We may update these Terms to reflect changes to the Service, law, or our business. We will post the updated Terms and revise the effective date. For a material change that adversely affects an active subscriber, we will provide at least 30 days’ notice by email or in the Service unless a legal or security need requires faster action. The updated Terms apply prospectively from their effective date. If you do not agree, you must stop using the Service and cancel any subscription before the change takes effect.

These Terms, the policies linked from them, and any applicable order form are the entire agreement concerning the Service and replace prior discussions on that subject. An order form controls if it expressly conflicts with these Terms. If any provision is unenforceable, it will be modified only as much as necessary, and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all relevant assets. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. Headings are for convenience only. Electronic notices and acceptances have the same effect as paper communications and signatures.

Questions, legal notices, and disputes concerning these Terms should be sent to legal@proofrows.com. For product help, visit our Support page.